确定在不同背景下支持第二受害者的关键能力:范围审查
Alicia Sánchez-García1, Clara Pérez-Esteve2, Andrea Conti3
1Health Psychology, Miguel Hernandez University of Elche, Elche, Spain.
BMJ open
|May 15, 2025
概括
同行支持者帮助第二个受害者,受伤害错误影响的工人. 本综述确定了有效的同行支持的基本技能,态度和知识,这对于工作场所的福祉和绩效至关重要.
科学领域:
- 工作场所心理学 工作场所心理学
- 职业健康和安全 职业健康和安全
- 人类因素工程 人类因素工程
背景情况:
- 对"第二个受害者"的工作场所支持对绩效至关重要.
- 同行支持是帮助这些人的有效,公认的方法.
- 对同行支持者的具体能力没有明确定义.
研究的目的:
- 识别和分类对同行支持者的能力.
- 检查必要的技能,态度和知识,以支持经历错误后痛苦的工人.
- 解决了解同行支持者要求的差距.
主要方法:
- 根据既定的指导方针进行范围审查 (Arksey & O'Malley,PRISMA-ScR).
- 综合的数据库搜索 (Embase,ProQuest,PsycINFO,PubMed,Scopus,科学网) 提供了更多信息.
- 标准化数据提取和分类,由两个独立的审稿人进行.
主要成果:
- 综述中包括了34项研究.
- 在五个领域中确定了91个特定能力和30个一般能力.
- 编目了29种基于同行干预的类型.
结论:
- 对第二个受害者同行支持者来说,明确的能力是必不可少的.
- 培训应侧重于沟通,情感支持和角色特定知识.
- 根据行业背景调整同行支持计划是有效性的关键.
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