退伍军人与COVID-19的经历以及提供者如何用同情心来塑造护理和感知
Valentina V Petrova1, Aaron P Turner2,3, Carol Simons4
1VA HSR Center of Innovation for Veteran-Centered and Value-Driven Care, VA Puget Sound Health Care System, Seattle, WA, USA. Valentina.Petrova@va.gov.
Journal of general internal medicine
|May 15, 2025
概括
经历COVID-19的退伍军人发现,医疗保健提供者的清晰,富有同情心的沟通对于建立信任至关重要. 积极的患者-提供者互动有助于克服对机构信息的犹和不信任.
科学领域:
- 医疗保健系统 医疗保健系统
- 公共卫生 公共卫生
- 传染病 传染病 传染病 传染病
背景情况:
- 随着COVID-19大流行,包括退伍军人事务部 (VA) 在内的医疗保健系统受到压力,需要迅速适应新的护理模式和指导方针.
- 社会两极分化和对政府/媒体的不信任加剧了传播健康信息的挑战.
研究的目的:
- 了解退伍军人与COVID-19护理的经验.
- 探索患者与提供者互动对护理感知和信任的影响.
主要方法:
- 与94名退伍军人在不同的COVID-19严重程度和康复时间点进行了质量电话采访.
- 使用VA电子健康记录招募的全国代表性样本.
- 转录的采访的演性-诱导性内容分析.
主要成果:
- 退伍军人独立研究COVID-19,经常在批评性的媒体中捍卫他们的信仰.
- 对机构的不信任有时存在,但积极的提供者沟通显著提高了对VA护理的信任.
- 有效的医疗互动源于可信供应商的明确,富有同情心的反应.
结论:
- 尊重,同情和一致的信息传递可以减轻患者的犹和不信任.
- 强大的患者-提供者关系是导航复杂健康信息和建立对医疗保健的信任的关键.
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