对中国和巴基斯坦护士在服务行为上的道德敏感性影响的比较分析
Na Zhang1, Xiang Sun1, Zhen Xu2
1School of Business, Beijing Information Science & Technology University, No. 12 Qinghe Xiaoying East Road, Haidian District, Beijing, 100192, China.
BMC nursing
|May 15, 2025
概括
护士的道德敏感性对中国和巴基斯坦的服务行为产生了积极的影响. 中国护士的影响力更大,强调了在医疗保健策略中考虑国籍的重要性.
科学领域:
- 护理伦理学 护理伦理学
- 医疗保健管理的管理
- 跨文化心理学 跨文化心理学
背景情况:
- 护士的服务行为对医院护理质量至关重要.
- 从伦理角度来看,关于道德敏感性对护理服务行为的影响的研究有限.
- 国籍对这种关系的影响未被充分探讨.
研究的目的:
- 检查护士的道德敏感性和他们的服务行为之间的联系.
- 为了比较中国和巴基斯坦护士之间的关系.
主要方法:
- 一项涉及742名来自中国和巴基斯坦的护士的横截面研究.
- 采用道德敏感度和服务行为尺度 (2023年3月至5月) 收集的数据.
- 使用SPSS和Mplus软件进行的统计分析.
主要成果:
- 在中国 (β=0.311,b=0.418) 和巴基斯坦护士 (b=0.178,b=0.135) 中,道德敏感性与角色内外服务行为有积极的相关性.
- 国籍显著缓和道德敏感性和服务行为之间的关系 (b=0.298,b=0.520).
- 与巴基斯坦护士相比,中国护士在服务行为上表现出更强烈的道德敏感性的积极影响.
结论:
- 护士的道德敏感性是中国和巴基斯坦服务行为的一个显著的积极预测因素.
- 国籍起到了缓和作用,而中国护士的影响力更大.
- 研究结果表明,医疗保健管理人员应该考虑国家背景,以提高道德敏感性和改善护理服务行为.
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