评估医疗保健中的组织绩效:使用麦肯锡7S框架的混合方法研究
Imane Bounjerte1,2, Sara Khalidy3, Ilham Mazouzy3
1Biology, Hassan II University of Casablanca Faculty of Sciences Ben M'Sik, Casablanca, Morocco Bounjerte.i@gmail.com.
实施ISO 9001质量管理系统 (QMS) 对医院的绩效和患者满意度产生了积极的影响. 然而,内部沟通和员工培训需要进一步发展,以实现摩洛哥医院的最佳有效性.
科学领域:
- 医疗保健管理的管理
- 提高质量 提高质量
- 组织绩效 组织绩效
背景情况:
- 摩洛哥医疗保健面临质量挑战,促使像质量管理系统 (QMS) 这样的战略.
- ISO 9001是一个正式的质量管理体系框架,在医疗保健中越来越多地采用.
- 有限的研究评估了ISO 9001对医院绩效的影响.
研究的目的:
- 探索ISO 9001认证的质量管理体系对组织绩效的影响.
- 在摩洛哥医疗保健环境中评估医院的有效性.
- 在QMS框架内确定需要改进的领域.
主要方法:
- 使用麦肯锡7S模型,在七个维度上评估组织绩效.
- 通过结构化访谈和员工问卷收集数据.
- 使用ISO 9001:2015第9条评估QMS的实施情况,并使用Sphinx V5和IBM SPSS统计 V.25.5分析数据.
主要成果:
- 工作人员对QMS的看法是积极的,他们注意到患者满意度和医院效率的改善.
- 观察到对持续改进举措的积极影响.
- 确定了内部沟通和员工培训方面的差距,作为需要改进的领域.
结论:
- 综合ISO 9001和麦肯锡7S模型的双框架方法有效评估医院的绩效.
- 将正式的质量管理系统与组织诊断工具相结合,推动了医疗保健的质量改善.
- 调查结果强调了ISO 9001在提高摩洛哥医疗保健质量的价值.
更多相关视频
03:47Author Spotlight: Workflow for Integrating POCUS Data into EHR for Managing Heart Failure Patients
Published on: July 12, 2024
06:05The Participant-Reported Implementation Update and Score PRIUS: A Novel Method for Capturing Implementation-Related Data Over Time
Published on: February 19, 2021
相关概念视频
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic...
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Introduction To Health Care Delivery System
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
Purpose of Health Records I
Here's a breakdown of how health records serve these purposes:
Methods Of Healthcare Delivery System
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Documentation in Long-Term and Home Healthcare Setting
Long-Term Care Facilities
