客户在医疗保健中采用人工智能:基于多个样本的经验调查
Ajay Kumar1, Daruri Venkata Srinivas Kumar1, R U Megha1
1School of Management Studies, University of Hyderabad, Hyderabad, India.
Health marketing quarterly
|May 20, 2025
概括
在医疗保健中采用人工智能 (AI) 对于管理增加的工作量至关重要. 影响患者接受的关键因素包括绩效预期,隐私问题,信任和社会影响.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 技术采用 技术采用
背景情况:
- 医疗保健系统面临着生活方式疾病日益增长的压力,需要创新的解决方案.
- 人工智能 (AI) 有潜力支持医疗保健工作者并改善服务提供.
- 成功实施人工智能取决于客户的采用,这需要了解影响因素.
研究的目的:
- 确定影响客户在医疗保健中采用人工智能的关键因素.
- 开发和验证在医疗保健环境中采用人工智能的概念框架.
- 扩大现有的技术接受模式,以AI特定的考虑.
主要方法:
- 开发一个概念框架,整合技术接受和使用统一理论 (UTAUT),隐私问题,可怕性和信任.
- 结构方程建模 (SEM) 用于数据分析的应用.
- 使用多组分析 (MGA) 检查子组差异.
主要成果:
- 性能预期被确定为人工智能采用的重要驱动因素.
- 隐私问题成为人工智能接受的关键障碍.
- 发现信任和社会影响是影响客户在医疗保健中采用人工智能的重要因素.
结论:
- 人工智能在医疗保健中的采用受到技术,个人和社会因素的结合的影响.
- 解决隐私问题和建立信任对于成功的AI集成至关重要.
- 医疗保健提供者应该考虑绩效效益和社会动态,以鼓励人工智能采用.
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