明亮的愿景,阴暗的日子:探索医院工作人员的期望和早期经验与挪威的新EHR系统
Line Melby1, Kirsti Sarheim Anthun1, Pieter J Toussaint2
1SINTEF Digital, Trondheim, Norway.
Health informatics journal
|May 20, 2025
概括
医院工作人员发现,尽管精心计划,新电子健康记录 (EHR) 系统的准备工作不足. 培训和实际准备活动没有达到预期,这导致了EHR上线期间的丧.
科学领域:
- 医疗信息学 医疗信息学
- 信息系统的实施信息系统的实施
- 社会技术系统 社会技术系统
背景情况:
- 信息技术实施的成功受准备阶段的影响.
- 组织经常使用准备项目来为重大系统变化做准备.
- 有效的准备对于成功的IT项目成果至关重要.
研究的目的:
- 评估中挪威医院工作人员为新的电子健康记录 (EHR) 系统做好准备.
- 评估员工的期望如何与EHR上线和早期使用阶段保持一致.
- 了解准备对新医疗IT用户体验的影响.
主要方法:
- 与关键利益相关者进行了半结构化访谈.
- 参与者包括实施小组成员和医院工作人员.
- 收集了定性数据,以探索人们对准备和系统使用的看法.
主要成果:
- 虽然计划是彻底的,但工作人员认为准备不足.
- 据报道,人们对EHR的目标有积极的态度.
- 不足够的培训和实际支持导致未满足的期望和用户丧.
结论:
- 准备活动应突出显示EHR系统是具有机遇的不断发展的工具,而不是固定的解决方案.
- 通过上下文信息来管理用户期望对于成功的社会技术实施至关重要.
- 持续的用户支持和适应性培训对于IT系统的采用至关重要.
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