护士的关爱行为与患者忠诚度之间的关系:对护士作为调解角色的信任
Shima Sedighi1, Amir Sadeghi2, Ghodratollah Roshanaei3,4
1Student Research Committee, Hamadan University of Medical Sciences, Hamadan, Iran.
BMC nursing
|May 20, 2025
概括
护士的关爱行为显著提高了患者的信任和忠诚度. 改善这些行为对于培养更强的患者护士关系和增加医疗保健机构患者忠诚度至关重要.
科学领域:
- 医疗保健管理的管理
- 护理科学 护理科学
- 患者体验研究 研究研究
背景情况:
- 现有的文献往往忽略了护理对患者信任和忠诚度的影响.
- 这项研究通过检查护士的关爱行为,患者的信任和忠诚之间的关系来解决这个差距.
研究的目的:
- 研究护士的关爱行为,患者对护士的信任和患者的忠诚之间的联系.
- 检查信任的调解作用在护士的关爱行为和患者的忠诚之间的关系.
主要方法:
- 与来自伊朗五家医院的196名住院患者进行横截面研究.
- 用于参与者选择的分层比例随机抽样.
- 通过护理行为清单-24,护士信任量表和患者忠诚度调查问卷收集的数据;使用SPSS和AMOS进行分析.
主要成果:
- 患者对护士关怀行为的看法与对护士的信任和患者的忠诚度有积极的相关性.
- 对护士的信任显著调解了护士的关爱行为和患者忠诚度之间的关系.
- 护士的关爱行为与信任 (R2=0.620) 和忠诚 (R2=0.375),而信任与忠诚 (R2=0.410) 直接相关.
结论:
- 护理对于建立患者信任至关重要,这随后会提高患者的忠诚度.
- 提高护士的关爱行为对于培养信任和提高患者忠诚度至关重要.
- 医院管理人员和护理管理人员应在日常实践中优先考虑改善照顾行为.
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