在儿科医院实施虚拟护士模型试点
Elizabeth Johnson-Salerno1, Sophy Rodriguez, Julie Fausnaugh
1Author Affiliations: Assistant Vice President (Johnson-Salerno), Acute Care, Day Medicine, Infusion Services; Nurse Manager (Fausnaugh), 4W; Senior Vice President, Chief Nursing and Patient Operations Officer, and Assistant Professor (Dr Carpenter); Executive Vice President and Enterprise Chief Nursing Executive and Patient Operations Officer (Dr Mericle); and Director of Nursing Research and Evidence-Based Practice and Associate Professor (Dr Haut), Nemours Children's Health, Delaware Valley, Wilmington; Director of Patient Flow and Professional Excellence (Rodriquez), Clinical Nurse Manager of Staffing Resource Pool (Dr Pillow), and Senior Vice President and Chief Nursing and Patient Operations Officer (Dr Johnson), Nemours Children's Health, Orlando, Florida; Thomas Jefferson University College of Nursing (Dr Carpenter), Horsham, Pennsylvania.
一家儿童医院实施了虚拟护士模型,以改善护理. 这种创新方法提高了患者的满意度和沟通,同时减少了医院再入院.
科学领域:
- 儿科护理 儿科护理
- 医疗保健技术整合 医疗保健技术整合
- 患者护理模式的模型
背景情况:
- 在儿科环境中,虚拟护士模型的有限采用.
- 需要基于证据的,计划的虚拟护理解决方案.
研究的目的:
- 描述在儿童医院中开发和实施虚拟护士护理模式.
- 评估虚拟护士模型对患者护理和医院结果的影响.
主要方法:
- 基于证据和战略规划的虚拟护士模型的开发.
- 将虚拟护士整合到入院/出院,患者教育,病历审计,应急响应和员工指导中.
- 收集有关患者和护士满意度,再入院率和沟通效率的数据.
主要成果:
- 报告了高水平的护士和患者满意度.
- 医院再入院率的明显下降.
- 改善了非英语家庭的沟通道.
结论:
- 虚拟护士模型在儿科环境中是有效的.
- 成功实施可以带来更好的患者结果和满意度.
- 虚拟护理增强了沟通,减少了再接收.
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