在现场与自动化心理访谈中,情感参与和感知同情心
Thomas J Nyman1,2,3,4, Anna-Karin Noromies2, Francesco Pompedda5
1School of Psychology and Clinical Language Sciences, University of Reading, Reading, United Kingdom.
PloS one
|May 21, 2025
概括
与自动视频采访相比,现场采访促进了更大的感知同情心和表达的快乐. 这项研究强调了在线环境中人类互动的影响.
科学领域:
- 人与计算机的交互
- 心理学 心理学 心理学
- 沟通研究 沟通研究
背景情况:
- 社会存在,感知到的同情心和情感参与,在面对面的临床环境中对结果产生积极影响.
- 这些因素在在线环境中的影响仍然不太清楚.
- 自动化在在线交互中的作用需要进一步研究.
研究的目的:
- 调查自动化对在线采访中感知到的同情心和情感参与的影响.
- 为了比较实时采访和自动采访格式之间的结果.
- 在不同的采访条件下探索感知同情和表达情绪之间的关系.
主要方法:
- 一项涉及75名参与者进行10-15分钟访谈的研究.
- 使用了三个采访条件:现场半脚本,现场脚本和视频脚本 (自动化).
- 情绪识别软件和自我评价的同情度量表被用于数据收集.
主要成果:
- 在不同条件下,表达的快乐显著不同,现场采访比视频编剧的采访得分更高.
- 感知到的采访者同情心也差异很大,偏爱现场比自动化条件.
- 在感知同情和表达喜悦之间发现了积极的相关性.
结论:
- 与实时采访相比,自动采访导致人们感知到的同情心和表达的情绪较低.
- 在现场采访中的人际交互增强了关键的情感和同情反应.
- 研究结果表明,在网上互动中保持人类元素对于积极的结果至关重要.
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