跨越通讯沟的方法
1San Francisco Bay Area, CA, USA.
概括
有沟通障碍的人面临着社会孤立. 增强型和替代性沟通 (AAC) 提供解决方案,但需要以用户为中心的设计,训练有素的支持和患者沟通合作伙伴才能实现真正的包容.
科学领域:
- 辅助技术 辅助技术 辅助技术
- 通信科学 通信科学
- 关于残疾人的研究.
背景情况:
- 对于那些无法依靠口语沟通的人来说,社会隔离是一个重大的挑战.
- 技术具有双重作用,促进联系,同时可能加剧沟通障碍.
- 个人经验凸显了使用增强型和替代型沟通 (AAC) 导航社会互动的复杂性.
研究的目的:
- 探索减少非语言人士社会隔离的策略.
- 检查技术对AAC用户社会包容的影响.
- 倡导改善AAC可访问性和用户支持.
主要方法:
- 用各种沟通方法对个人经验进行定性分析.
- 探索不同增强型和替代型通信 (AAC) 工具的有效性.
- 讨论与通信合作伙伴和支持系统相关的挑战.
主要成果:
- 虽然电子邮件和短信等技术有助于连接,但快速通信可能会使AAC用户边缘化.
- 与患者合作伙伴的个人语音仍然是最佳的,但往往需要支持,例如撤回或预先输入的消息.
- AAC的"机器人声音"是一种技术工件,而不是用户的真实声音,强调了互动差异.
结论:
- 对AAC用户的倡导需要设计适应性技术并确保基本功能之外的访问.
- 资助合格的沟通支持者和实施包容性就业政策至关重要.
- 教育沟通合作伙伴,让他们具备能力并练习倾听患者,这对社会包容至关重要.
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