从场获取负责任的博信息:两个秘密购物者研究
Brianna Morelli1,2, Margaret Anne Gunnigle3,4, Lilia M Russell3,4
1Department of Psychology, University of Memphis, Memphis, TN, USA. bmorelli@memphis.edu.
Journal of gambling studies
|May 24, 2025
概括
场员工往往缺乏有关负责任博 (RG) 资源的知识,这使得消费者难以获取信息. 这项研究强调了在运营商实施RG计划时需要更好的问责制.
科学领域:
- 公共卫生 公共卫生
- 行为科学 行为科学
- 游戏法规 游戏法规
背景情况:
- 负责任的博 (RG) 计划是法律规定的,也是企业社会责任的一部分,但消费者报告的障碍和有限的员工知识仍然存在.
- 对于消费者保护和博行业内有效的减少危害策略而言,RG信息的可访问性至关重要.
研究的目的:
- 通过使用秘密购物者方法来调查有关场负责任博 (RG) 计划的信息的可访问性.
- 通过电话和面对面的互动来评估场员工通过电话和面对面的互动提供的RG信息的一致性和全面性.
主要方法:
- 两项研究采用了秘密购物者方法,在一个主要大都会地区的七家场中进行.
- 研究1涉及对客户服务代表 (n=12) 的电话询问.
- 第二项研究涉及对各种场工作人员进行面对面的询问,包括楼上,楼外和安全人员 (n=20).
主要成果:
- 电话询问显示,RG信息的可靠性不足.
- 面对面的互动显示了关于在线RG资源的信息提供不一致,尽管场内有一些材料可用.
- 场员工在提供全面的RG计划细节方面表现出局限性.
结论:
- 场目前无法可靠地向消费者提供全面的负责任博信息.
- 越来越需要政府监督,以确保运营商对RG计划的问责制.
- 运营商必须更好地遵守他们对负责任博的企业社会责任承诺.
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