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干预细胞病理学诊所的患者知情体验:我们如何最大限度地提高患者满意度?
Nikka Khorsandi1, Aaron Blevins1, Elham Khanafshar1
1Department of Pathology, University of California, San Francisco, San Francisco, California.
Journal of the American Society of Cytopathology
|May 24, 2025
概括
患者对干预细胞病理学的满意度很高,沟通和提供者信心是关键因素. 以患者为中心的方法改善了细针吸收活检程序的整体体验.
科学领域:
- 病理学 病理学 病理学
- 细胞病理学 细胞病理学
- 患者体验研究 研究研究
背景情况:
- 病理学家进行的细针吸收活检 (FNAB) 在诊断上是有效的.
- 患者对干预细胞病理学 (病理学家执行的FNAB) 的看法没有充分记录.
研究的目的:
- 在干预细胞病理学诊所调查患者满意度.
- 确定影响患者对FNAB程序满意度的因素.
主要方法:
- 在2020年至2023年期间,对682名患者进行了34个问题调查.
- 该调查评估了患者满意度的多个方面,并包括定性反.
- 受访者主要是白种人,65-79岁的英语女性,拥有私人保险或医疗保险.
主要成果:
- 在所有评估领域观察到高患者满意度.
- 定性分析显示,减少焦虑,提供者信心和程序有效性显著提高了满意度.
- 受访者对程序的整体满意度特别高.
结论:
- 有效的沟通,轻松的诊所氛围和彻底的解释对于患者的满意度至关重要.
- 以患者为中心的方法对于设计有效的干预细胞病理学诊所至关重要.
- 清晰的沟通和适当的预约时间对于改善干预细胞病理学的患者体验至关重要.
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