准备和支持基于工作场所的人力服务监督员:来自加拿大调查的见解
Karen M Sewell1, Margaret Janse van Rensburg2, Clarisse Ramirez3
1Karen M. Sewell, PhD, MSW, RSW, is associate professor, School of Social Work, Carleton University, 1125 Colonel By Drive, 624, Ottawa, Ontario, K1S 5B6, Canada.
Social work
|May 28, 2025
概括
人类服务组织的监督员需要更好的准备和支持. 这项研究发现,许多主管觉得自己没有为自己的角色做好准备,这突显了需要改进入职和持续培训,以提高福利和服务质量.
科学领域:
- 社会工作 社会工作 社会工作
- 组织心理学 组织心理学
- 人力服务管理 人力服务管理
背景情况:
- 在人力服务组织 (HSO) 中,工作场所监督对于前线工作人员的福祉和服务质量至关重要.
- 关于HSO监督员的准备,支持和福祉,这些影响监督质量的因素的研究有限.
研究的目的:
- 检查加拿大安大略省HSO监管人员的准备,支持和福利情况.
- 确定与HSO监管角色相关的挑战和需求.
主要方法:
- 在加拿大安大略省对75名HSO监管人员进行的横截面调查.
- 使用了职业生活质量健康措施.
- 采用描述性统计和诱导性定性内容分析.
主要成果:
- 大多数主管报告说,他们接受了一些培训和自己的监督,但觉得自己没有为角色的要求做好准备,许多人缺乏入职.
- 社会工作者是被调查的最大的专业群体.
- 监督人员提供了关于入职,培训以及他们自己的监督需求的建议.
结论:
- 虽然大多数监管机构报告了适度的幸福感,但调查结果强调需要加强HSO的登机流程.
- 持续的专业发展和强大的支持系统对于HSO监督员至关重要.
- 提高监督员的准备是加强前线工作者的福祉和人类服务组织的整体服务提供的关键.
相关概念视频
Surveys
15.4K
Often, psychologists develop surveys as a means of gathering data. Surveys are lists of questions to be answered by research participants, and can be delivered as paper-and-pencil questionnaires, administered electronically, or conducted verbally. Generally, the survey itself can be completed in a short time, and the ease of administering a survey makes it easy to collect data from a large number of people.
15.4K
Halo Effect
5
The halo effect is a cognitive bias in which an individual's overall impression influences judgments about their specific traits. This psychological phenomenon leads people to associate positive characteristics with those they perceive as generally good and negative characteristics with those they view as bad. This effect is particularly influential in social perception, professional evaluations, and decision-making processes.The Psychological Basis of the Halo EffectThe halo effect is rooted...
5
Community Based Intervention
98
Community-based interventions in mental health represent a paradigm shift from institution-centered care to treatments embedded within the fabric of local communities. By prioritizing inclusion and leveraging existing societal structures, this approach fosters a supportive environment conducive to addressing mental health challenges while promoting individual dignity and agency.
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
98
Obedience
33.1K
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation,...
33.1K
Milgram's Obedience to Authority
6.6K
Obedience to authority is classically demonstrated in a more famous series of social psychology experiments performed by Stanley Milgram. He was a social psychology professor at Yale who was influenced by the trial of Adolf Eichmann, a Nazi war criminal. Eichmann’s defense for the atrocities he committed was that he was “just following orders.”
6.6K
Humanistic Psychology
1.3K
Humanistic psychology emerged in the mid-20th century as a response to the deterministic and pessimistic nature of behaviorism and psychoanalysis. While behaviorism focused on observable behaviors influenced by the environment and psychoanalysis delved into unconscious motivations, both theories suggested that human actions lacked free will. In contrast, humanistic psychology offers a perspective that emphasizes the innate potential for goodness and growth within every individual.
This approach...
This approach...
1.3K


