利用对话式人工智能技术在老年人中实现社会联系:一项系统性审查
Kyeung Mi Oh1, Sungsoo Ray Hong2, Krista Beran1
1School of Nursing, George Mason University, Fairfax, VA, USA.
概括
人工智能 (AI) 平台可以通过改善社会联系来帮助老年人减少孤独和社会孤立. 虽然有益,但用户希望更多的人类化AI交互和个性化支持.
科学领域:
- 老年学是指老年学的学科.
- 人与计算机的交互
- 人工智能的人工智能
背景情况:
- 全球老年人口正在增加,导致孤独和社会孤立的增加.
- 社会联系对于老年人的福祉至关重要.
- 人工智能 (AI) 提出了一种新的技术方法来应对这些挑战.
研究的目的:
- 系统地审查人工智能干预措施对老年人孤独和社会隔离的影响.
- 确定人工智能影响社会联系的特定领域.
- 了解用户的感知和AI驱动的社会干预所需的改进.
主要方法:
- 进行了对18项研究的系统审查.
- 研究侧重于人工智能干预措施,旨在增强老年人群的社会联系.
- 数据综合集中在与孤独,社会隔离和社会联系相关的报告结果上.
主要成果:
- 交谈式人工智能技术对自我认同,社会融合,可用性,社会支持,自我效能和健康结果产生了积极的影响.
- 参与者报告说,他们对人工智能交互的乐趣和感知是有用的,有些人感觉到关系的发展.
- 一些用户表达了对更类似人类的人工智能,更深入的对话和更有针对性的信息收集的愿望.
结论:
- 人工智能干预措施在改善老年人之间的社会联系方面表现有前途.
- 需要进一步开发,以增强人工智能聊天机器人的人性质和个性化,以满足这一人口群的需求.
- 人工智能有可能成为打击老龄化人口中孤独和社会隔离的有价值工具.
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