情感劳动 (KELS®11):在韩国背景下进行规模开发和验证
Da-Yee Jeung1, Hyoung Ryoul Kim2, Hansoo Song3
1Department of Dental Hygiene, Hanyang Women's University, Seoul, Korea.
Annals of occupational and environmental medicine
|May 28, 2025
概括
韩国情感劳动量表 (KELS®11) 是一项经过验证的测量工作场所情感劳动强度的工具. 它为评估韩国劳动力中的情感劳动提供了实际指导方针.
科学领域:
- 职业健康心理学 职业健康心理学
- 组织行为 组织行为
- 心理测量 心理测量 心理测量
背景情况:
- 情绪劳动包括管理情绪,以满足工作角色的要求.
- 该研究解决了在韩国评估情绪劳动的修订和验证工具的需求.
- 韩国情绪劳动量表 (KELS®11) 是对原来的KELS-24 (2014) 的修订.
研究的目的:
- 开发和验证一个修订的韩国情绪劳动量表 (KELS®11).
- 在韩国工作场所建立KELS®11的实际应用和指导方针.
- 为了提供一种可靠的情感劳动强度和规模的衡量标准.
主要方法:
- 专家对KELS-24进行了审查,以获得KELS®11.
- 在359名服务业工人中进行了自我管理的调查.
- 通过燃烧和抑郁量表,可靠性分析和ROC曲线分析对特定性别的切断值进行验证.
主要成果:
- 凯尔斯®11包括11个项目,分为四个子尺度:情绪调节,情绪不和,组织监控和组织保护系统.
- 该秤表现出良好的有效性和可靠性.
- 建立了性别特定的参考值,以确定情感劳动暴露的高风险群体.
结论:
- 凯尔斯®11是测量工作场所情绪劳动的经过验证和可靠的仪器.
- 该尺度考虑了个人,组织和文化背景.
- 它为职业环境中的情感劳动测量提供了关键的考虑.
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