临时护理人员对沟通模式的影响:在日常护士聚会期间的观察研究
Sarah Dana Schmelzer1, Sina Berger2, Julia Carolin Seelandt3
1Winterthur Institute of Health Economics, ZHAW University of Applied Sciences, Winterthur, Switzerland sarah.schmelzer@zhaw.ch.
BMJ open quality
|June 1, 2025
概括
临时和每日护士表现出不同的沟通风格. 每日护士从隐性传播转向显式传播,而永久和临时护士保持隐性模式,突出了团队沟通中的一致性作用.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 团队动力学 团队动力学
- 护理实践 护理实践
背景情况:
- 有效的医疗团队沟通对于患者安全和工作效率至关重要.
- 隐式和显式的沟通对于团队合作至关重要.
- 在不稳定的团队中保持沟通,特别是与临时工作人员保持沟通,会带来挑战.
研究的目的:
- 评估永久和临时护理人员之间的沟通模式差异.
- 调查临时护理人员对团队沟通的影响.
主要方法:
- 在日常聚会期间观察护士沟通的研究.
- 使用INTERACT编码软件进行实时观测.
- 雇佣滞后的顺序分析,以区分永久,临时和每日护士之间的隐性和明确的沟通模式.
主要成果:
- 观察了309名护士参与的50个群体中的3074个沟通过渡.
- 每日护士表现出一种隐含的模式,其次是明确的沟通.
- 永久和临时护士始终显示隐式沟通,其次是隐式沟通.
结论:
- 每日护士,由于不太一致的存在,从隐性转向明确的沟通.
- 临时和永久护士保持隐性沟通,建议开发团队心理模型和信任.
- 工作环境的一致性和经验显著影响护理人员的沟通风格.
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