建立同行支持工作者与客户之间的联系的有根据的理论
Samantha Perry1, Jinny Choi1, Jennifer Jackson1
1Faculty of Nursing, University of Calgary, 2500 University Drive NW, Calgary, AB T2N 1N4, Canada.
Archives of psychiatric nursing
|June 4, 2025
概括
同行支持工作者 (PSW) 建立信任,培养关系,将客户与服务联系起来,并将他们推向独立. 这四个阶段的过程,创建连接,提高了客户在成服务的结果.
科学领域:
- 成服务 成服务
- 心理健康支持 心理健康支持
- 医疗保健专业 医疗保健专业 医疗保健专业
背景情况:
- 同行支持工作者 (PSW) 在成服务中被认为是至关重要的.
- 通过PSWs促进治疗关系和创造客户利益的具体机制仍然不清楚.
研究的目的:
- 确定PSW促进成客户改善结果的过程.
- 了解PSW和客户之间的治疗关系动态.
主要方法:
- 基于理论的方法被用来探索PSW与客户的接触.
- 与17名PSW通过Zoom进行了半结构化采访 (每次最多60分钟).
主要成果:
- 确定了一个四个阶段的过程,称为"创建连接".
- 阶段包括:建立信任 (预测能力),培养关系,将客户连接到服务,并将客户推向独立和自然支持.
结论:
- 接地理论阐明了PSW如何产生客户利益,为职业发展和工作场所支持提供信息.
- 这一框架可以帮助巩固PSW作为医疗保健团队不可或缺的成员的角色.
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