用户与自我护理和慢性疾病管理的多模式对话代理的接触:回顾性分析
Selahattin Colakoglu1, Mustafa Durmus1, Zeynep Pelin Polat1
1Department of Clinical Development, Albert Health, Istanbul, Turkey.
Journal of medical systems
|June 9, 2025
概括
用户参与移动健康应用程序对于持续使用至关重要. 这项研究发现,语音交互和临床/非临床任务的混合预测了长期使用,但高单次使用表明参与的障碍.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 移动卫生干预行动 移动卫生干预行动
背景情况:
- 了解用户与对话代理的互动对于移动健康 (mHealth) 的可持续性和患者的结果至关重要.
- 这项研究调查了阿尔伯特健康应用程序中用于自我护理和慢性疾病管理的多式联络对话代理的使用模式和长期参与的障碍.
研究的目的:
- 在土耳其语mHealth应用中分析用户与多式联络对话代理的互动.
- 确定可持续用户参与的模式和预测因素.
- 发现自我护理和慢性疾病管理中长期使用的障碍.
主要方法:
- 从2022年1月到2023年12月对24537名用户的回顾性分析.
- 根据人口统计,交互类型 (语音/文本) 和参与模式对交互进行分类.
- 统计分析包括曼-惠特尼U,Chi-square和后勤回归来确定参与预测因素.
主要成果:
- 大多数用户是女性 (56%),年龄在30-45岁之间 (44%),并使用一般健康计划 (92%).
- 语音交互经常用于备用,轻谈和药物任务;屏幕输入更喜欢临床日志和查询.
- 可持续的参与与疾病特异性计划相关,增加语音交互,以及临床/非临床使用的平衡组合. 参与度在10天后下降.
结论:
- 用户更喜欢通过对话代理来访问语音交互和健康信息.
- 单次会话用户的高比例 (58%) 表明持续参与的重大障碍.
- 改进的用户体验策略是必要的,以克服参与障碍,并促进长期使用在移动健康.
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