在公共部门实施信息系统中的驱动和限制力量:范围审查
Arja Lemmettylä1, Ulla-Mari Kinnunen1,2
1Department of Health and Social Management, Faculty of Social Sciences and Business Studies, University of Eastern Finland, Yliopistonranta 1, Kuopio, 70210, Finland, 358 443382518.
JMIR human factors
|June 11, 2025
概括
在公共部门成功实施信息系统 (IS) 需要解决用户阻力和技术障碍. 利用领导支持和系统可用性是有效数字化转型和改善公共服务的关键驱动因素.
科学领域:
- 公共管理 公共管理
- 信息系统管理 信息系统管理
- 组织变革 组织变革
背景情况:
- 公共部门组织越来越多地实施信息系统 (IS),以提高效率和服务质量.
- 这些IS项目涉及大量的财务投资,使得成功实施对绩效和社会影响至关重要.
研究的目的:
- 确定影响公共部门组织IS实施的驱动和抑制力量.
- 探索支持公共部门成功的IS变革流程的战略.
主要方法:
- 进行了对25篇同行评审文章的范围审查.
- 列温的变化理论被用来分析驱动力和抑制力.
- 检查了以前关于IS实施成功的研究叙述.
主要成果:
- 信息系统的实施受到六个领域的影响:组织,技术,管理,项目,最终用户和机构因素.
- 关键的驱动力包括领导力支持,利益相关者参与和系统可用性.
- 约束力包括用户抵抗,技术挑战和组织孤岛.
结论:
- 实施IS为改善公共部门和社会成果提供了重大机会.
- 解决障碍和利用促进者对于可持续的数字转型至关重要.
- 该研究为未来公共部门的IS实施提供了可操作的见解.
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