早期评估虚拟背景对远程医疗患者感知的影响
1Department of Advertising and Public Relations, College of Communication Arts & Sciences, Michigan State University, East Lansing, Michigan, USA.
概括
远程医疗背景影响患者的信任. 临床和家庭办公室环境提高了提供者的信誉,而单纯的白色背景降低了对专业知识和能力的看法.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
背景情况:
- 远程医疗的使用正在增加,但虚拟背景对患者对提供者信誉的看法的影响还未得到充分研究.
- 虚拟护理环境中的非语言线索,例如背景元素,可能会显著影响患者的信任和提供者评估.
研究的目的:
- 调查不同远程医疗背景条件如何影响患者对提供者信誉的看法.
- 为了比较临床,家庭办公室和纯白背景对提供者的专业知识,能力和道德等级的影响.
主要方法:
- 一个随机的实验设计被采用了136名大学参与者.
- 参与者观看了不同虚拟背景 (临床,家庭办公室,普通白) 的提供者的视频,并完成了视频后的可信度调查.
主要成果:
- 背景类型显著影响了所有三个可信度指标:专业知识,能力和道德性.
- 具有临床和家庭办公室背景的提供者在可信度方面被评为高于具有普通白色背景的提供者.
结论:
- 远程医疗中的虚拟背景传达了重要的专业线索,影响了患者的看法.
- 选择适当的背景,如临床或家庭办公室设置,可以提高提供者的信誉和患者对虚拟护理的信任.
- 这些发现强调了为远程医疗提供者制定视觉专业性指南的必要性.
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