通过服务设计研究,探索DHHers的经验影响多媒体驾驶培训的因素
Linxin Zheng1, Jing Ran1, Chenwen Wo1
1School of Design and Fashion, Zhejiang University of Science and Technology, Hangzhou 310023, China.
Acta psychologica
|June 12, 2025
概括
中国的驾驶培训对聋和听力障碍者 (DHHers) 来说是一个挑战. 这项研究确定了社会和技术支持等关键因素,并提出了多媒体策略,以改善他们的驾驶教育体验.
科学领域:
- 人与计算机的交互
- 可访问性研究 可访问性研究
- 运输研究 运输研究
背景情况:
- 聋人和听力障碍者 (DHHers) 在获得中国的驾驶执照方面面临重大障碍.
- 现有的驾驶员培训服务缺乏适合驾驶员的可访问性和定制支持.
- 有限的研究解决了DHHers在驾驶员教育中的具体挑战和需求.
研究的目的:
- 确定影响DHHers驾驶培训经验的关键因素.
- 建议使用多媒体技术为驾驶员培训服务提供优化策略.
- 通过改善驾驶可访问性,提高DHHers的生活质量和就业前景.
主要方法:
- 有基础的理论和采访与20个DHHers探索影响因素.
- 开发一个多媒体集成的驾驶培训服务流程.
- 用基于问卷的研究对41名DHHers进行模拟实验.
- 贝叶斯结构方程建模 (BSEM) 用于验证用户体验模型.
主要成果:
- 社会支持,技术支持,沟通效率,培训效率,环境构建和情感支持在很大程度上决定了DHHers的驾驶培训经验.
- 个人因素调节了培训效率,环境构建和情绪支持对用户体验的影响.
- 多媒体技术的整合对培训效率和沟通产生了积极的影响.
结论:
- 优化驾驶员培训需要一个整体的方法,解决社会,技术和环境因素.
- 多媒体技术为创造更容易获得和更有效的驾驶员教育提供了可行的解决方案.
- 提出的战略可以提高DHHers的独立性,生活质量和就业机会.
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