在一个以LGBTQ+为重点的药房中,优先考虑药房文化中的患者价值
Grace Havens1, Rebecca Lahrman2, Jacquelyn Kissel3
1Clinical Staff Pharmacist, Equitas Health, Columbus, OH; 2023-2024 PGY1 Community Pharmacy Resident, The Ohio State University College of Pharmacy-Equitas Health, Columbus, OH.
Journal of the American Pharmacists Association : JAPhA
|June 12, 2025
概括
社区药房可以通过优先考虑包容性服务来改善患者的福祉,例如使用正确的名称和提供性别中立的浴室. 这些做法增强了所有患者的药房文化,特别是LGBTQ+社区.
科学领域:
- 药房实践 在药房实践中
- 健康 公平 卫生 公平
- 社区药房 社区药房
背景情况:
- 女同性恋,男同性恋,双性恋,跨性别者,酷尔/质疑 (LGBTQ+) 个人面临医疗保健歧视.
- 社区药房对LGBTQ+包容性的资源有限.
- 需要了解患者重视的药房文化,以实现包容性.
研究的目的:
- 识别和优先考虑LGBTQ+专注社区药房的患者所重视的药房文化方面.
- 确定跨性别 (TGD) 和非跨性别 (非TGD) 个体之间的患者优先级差异.
主要方法:
- 在俄俄州的LGBTQ+专注药房进行了为期30天的调查.
- 参与者使用利克特项和排名问题对17种通用和包容性药房服务进行了评分.
- 调查邀请函通过QR码在销售点发送.
主要成果:
- 协助医疗费用的工作人员是最高排名的一般服务 (4.65 ± 0.66).
- 使用正确姓名的员工是排名最高的包容性服务 (4.57 ± 0.79).
- 变性患者优先考虑性别中立的浴室和注射用品.
结论:
- 包容性和通用药房服务都对患者的福祉至关重要.
- 简单的包容性实践可以显著改善患者的体验.
- 药房可以创造更具包容性的空间来支持所有患者.
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