听力健康聊天机器人的可用性和可取性:一项探索性研究
Rebecca J Bennett1,2, Jessica Tsiolkas2, Josh Tagudin2
1enAble Institute, Curtin University, Perth, Australia.
International journal of audiology
|June 14, 2025
概括
这项研究发现,人工智能聊天机器人对有听力损失的成年人有用,提供基本支持. 对个性化和可访问性进行改进是必要的,以提高用户参与度和在听力健康管理中长期采用.
科学领域:
- 数字健康数字健康
- 人与计算机的交互
- 辅助技术 辅助技术 辅助技术
背景情况:
- 听力损失的成年人经常面临着获得及时和方便的支持的挑战.
- 由人工智能 (AI) 驱动的聊天机器人为提供可访问的按需协助提供了一个潜在的途径.
研究的目的:
- 探索人工智能驱动的聊天机器人原型的可用性和可取性,用于有听力损失的成年人.
- 为了确定AI聊天机器人设计用于听力健康管理的改进领域.
主要方法:
- 一个混合方法的探索性研究,利用移动分析,应用内反和定性访谈.
- 十个有听力损失的成年人在两周内使用了原型AI聊天机器人.
主要成果:
- 人工智能聊天机器人通常被认为是用户友好和有用的基本支持.
- 经验丰富的用户希望有更多个性化的响应,并建议改进,如对话记忆和增强的语音转文.
- 关键用户调查的重点是助听器功能,耳和听力学家的担忧.
结论:
- 人工智能驱动的聊天机器人显示出作为有价值的支持工具的承诺,对于有听力损失的成年人.
- 个性化和可访问性方面的改进对于改善参与和长期采用至关重要.
- 以用户为中心的设计改进对于最大限度地提高聊天机器人在听力健康方面的有效性至关重要.
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