基于案例的社会福利知识形成的信息系统支持:一个跨部门的研究
Elina Tynkkynen1, Samuel Salovaara2, Johanna Viitanen3
1University of Jyväskylä, Finland.
概括
社会福利专业人员 (SWPs) 发现客户信息系统 (CIS) 具有良好的信息质量,但需要更好的可用性,以基于案例的知识形成 (CBKF). 提高CIS可用性是提高SWP支持的关键.
科学领域:
- 健康信息管理 管理健康信息
- 社会工作 技术 技术
- 人与计算机的交互
背景情况:
- 客户信息系统 (CIS) 对于社会福利专业人员 (SWPs) 在形成基于案例的知识 (CBKF) 中至关重要.
- 关于SWP与CIS在支持CBKF的用户体验的研究有限.
研究的目的:
- 调查SWP对CIS如何支持基于案例的知识形成 (CBKF) 的经验.
- 确定影响CIS有效性的因素,以支持SWP的CBKF.
主要方法:
- 2020年在芬兰对980个SWP进行了一项全国性的横截面调查,该调查于2020年进行.
- 调查问卷评估了技术功能,可用性,信息质量和获得基于案例的信息.
- 使用单变量和多重分类分析来确定CIS对CBKF支持的预测因素.
主要成果:
- 可用性和信息质量是CIS对CBKF支持的最强有力的预测因素.
- 机构护理中的SWP报告说,他们对CIS的满意度高于其他环境中的SWP.
- 信息质量被认为是好的,但可用性需要改进.
结论:
- 一般来说,SWP对CIS信息质量有积极的看法.
- 需要在CIS可用性方面进行改进,例如总结视图和仪表板.
- 提高可用性对于更好地支持SWP的基于案例的知识形成至关重要.
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