:

Elina Tynkkynen1, Samuel Salovaara2, Johanna Viitanen3

  • 1University of Jyväskylä, Finland.

概括

社会福利专业人员 (SWPs) 发现客户信息系统 (CIS) 具有良好的信息质量,但需要更好的可用性,以基于案例的知识形成 (CBKF). 提高CIS可用性是提高SWP支持的关键.

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