皮质醇水平和应急呼叫操作员的感知压力
Kinga Kulczycka1, Beata Chilimoniuk2, Anna Rymuszka3
1Faculty of Medicine, Institute of Health Sciences, The John Paul II Catholic University of Lublin, Lublin, Poland.
Frontiers in public health
|June 18, 2025
概括
紧急呼叫操作员经历生理压力,在班次期间皮质醇水平下降. 较长的电话会降低心率,而血压则反映压力,特别是在112呼叫操作员中.
科学领域:
- 职业健康 职业健康 职业健康
- 心理生理学 心理生理学
- 紧急医疗 紧急医疗
背景情况:
- 紧急医疗调度员和呼叫操作员面临着需要迅速决策的高度压力情况.
- 评估苛刻的工作对调度员福利和身体健康的影响至关重要.
研究的目的:
- 评估紧急医疗调度员和呼叫操作员的压力水平.
- 为了将压力与幸福感和身体健康症状相关联.
主要方法:
- 2023年的一项研究涉及23名紧急调度员和呼叫操作员在12小时的班次中工作.
- 唾液皮质醇,心率,血压和主观压力 (JAWS,VAS) 每隔2小时测量一次.
主要成果:
- 班次期间皮质醇水平下降,与兴奋相关 (p=0.009).
- 妇女在轮班期间心率增加 (p=0.035).
- 较高的血压与主观压力相关,特别是在班的早期 (p=0.005);112呼叫操作员表现出较高的血压.
结论:
- 典型的皮质醇特征表明工作态度与生理压力相关.
- 长时间通话导致心率下降;女性的心率随着工作时间的增加而增加.
- 血压表明,与医疗调度员相比,112呼叫操作员的压力更高.
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