利用社会技术系统应对重大挑战:反思人机团队,混合工作场所,医疗技术和数字化转型
Matthew C Davis1, Helen P N Hughes1, Mark A Robinson1
1Leeds University Business School, University of Leeds, Leeds, UK;
Ergonomics
|June 22, 2025
概括
社会技术系统思维提供了一个框架,以应对复杂的全球挑战,如联合国可持续发展目标. 应用这些原则有助于为人机组,混合工作场所,医疗保健技术和警察设计解决方案.
科学领域:
- 系统科学 系统科学
- 社会学 社会学 社会学
- 工程设计 工程设计 工程设计
背景情况:
- 当代全球景观的特点是波动性,不确定性,复杂性和模糊性 (VUCA).
- 联合国可持续发展目标 (SDGs) 所示的大挑战需要创新的设计方法.
- 传统的解决问题的方法往往不足以解决这些多方面的问题.
研究的目的:
- 倡导应用社会技术系统 (STS) 的原则和工具来应对复杂的全球挑战.
- 通过各种案例研究来证明STS思维的实用性.
- 探索将STS应用于现实世界问题的挑战和机遇.
主要方法:
- 分析了四个不同的领域的案例研究:人机组,混合工作场所,医疗技术在医疗保健中的整合,以及警察的数字化转型.
- 在这些背景下,对社会技术原则的应用进行定性检查.
- 发展概念框架,扩展社会技术系统思维.
主要成果:
- 社会技术系统原则为解决邪恶问题提供了坚实的框架.
- 成功应用需要仔细考虑系统界限,利益相关者参与和跨学科合作.
- 专家促进和社会数字技能的整合对于有效实施至关重要.
结论:
- 社会技术系统思维对于开发合作,多学科的解决方案来应对重大挑战至关重要.
- 建议将STS思维扩展到包括SDG影响,利益相关者概念化,项目管理和社会数字技能.
- 采用STS原则可以促进创新和应对全球复杂性的弹性.
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