年长的成年互联网用户如何在技术问题出现时保持在线
Amy M Schuster1, Noor Nishan2, Travis Kadylak3
1Department of Psychology, Clemson University, Clemson, SC, USA.
概括
老年人经常自己解决技术问题,或者请家人帮忙. 在线自我效能影响支持选择,而社会支持增加了对家庭援助的依赖.
科学领域:
- 老年学是指老年学的学科.
- 人与计算机的交互
- 技术社会学技术的社会学.
背景情况:
- 老年人越来越多地采用信息和通信技术 (ICT).
- 老年人遇到技术困难时面临的挑战.
- 可靠的技术支持对于老年人持续使用ICT的重要性.
研究的目的:
- 调查美国老年人 (65岁以上) 使用的技术支持来源.
- 确定影响特定技术支持道选择的因素.
- 了解在线自我效能,社会支持和技术寻求帮助行为之间的关系.
主要方法:
- 在网上调查1173名65岁及以上的美国成年人.
- 对ICT问题使用的自我报告的技术支持来源的分析.
- 对影响支持选择的因素 (在线自我效能,社会支持) 的统计检查.
主要成果:
- 大多数老年人自己解决问题 (71%) 或寻求家人的帮助 (65%).
- 更高的在线自我效能与自力更生和使用更多支持来源相关.
- 在线自我效率较低与对家庭支持的依赖程度增加有关.
- 更大的社会支持与寻求家庭帮助和减少客户支持或自我修复的使用有关.
结论:
- 在线自我效能和社会支持极大地影响了老年人的技术支持策略.
- 促进在线自我有效性的干预措施可能会使老年人能够独立解决技术问题.
- 对于许多老年人来说,家庭仍然是技术援助的关键,但潜在的负担过重的来源.
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