开发和实施一个牙科学校的口腔健康帮助电话:一个试点项目
Journal (Canadian Dental Association)
|June 24, 2025
概括
一个新的口腔健康热线成功地将服务不足的社区与牙科护理和信息联系起来. 该试点项目证明了其在改善获得基本口腔卫生服务和福利导航方面的有效性.
科学领域:
- 公共卫生 公共卫生
- 牙科护理 访问 牙科护理 访问
- 医疗保健服务研究 医疗服务研究
背景情况:
- 缺乏服务的社区在获得口腔卫生保健方面面临重大障碍.
- 导航公共牙科福利和找到合适的服务可能是具有挑战性的.
- 一个专门的帮助电话可以弥合个人与基本牙科资源之间的差距.
研究的目的:
- 详细说明在不列颠哥伦比亚大学牙科学院建立和实施口腔健康热线.
- 评估从2021年1月到2022年12月的初步结果和帮助电话的有效性.
- 评估帮助电话在提供公共牙科福利的信息,转诊和导航援助方面的作用.
主要方法:
- 开发一个试点口腔健康热线,包括基础设施,文档和人员.
- 审查来自帮助电话互动的服务数据.
- 分析后续联系人数据和在线用户满意度调查.
主要成果:
- 在试点阶段,该热线与72人进行了118次互动.
- 81.9%的用户获得了低障碍社区诊所的转诊; 36.1%获得了关于公共牙科福利和口腔健康的信息.
- 在被跟踪的用户中,15.6%获得牙科服务,53.1%获得牙卫生服务.
结论:
- 口腔健康热线有效地为缺乏服务的人群提供口腔健康护理.
- 该服务提供了关键的口腔健康信息和导航支持,改善了护理的可访问性.
- 试点演示了帮助电话在将个人与必要的牙科服务和资源联系起来的价值.
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