医疗系统药房的绩效指标:来自药房问责措施工作组的最新建议
Steve Riddle1, Curtis D Collins2, Charles E Mahan3
1Riddle Consulting, Lynnwood, WA, USA.
概括
药房问责措施 (PAM) 确定药房部门的关键绩效指标. 总共有31项措施被选中,以指导质量改进,并证明药房在医疗保健中的价值.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 制药科学 制药科学
- 提高医疗保健的质量 改善医疗保健的质量
背景情况:
- 绩效指标对于确定医疗保健改进机会至关重要.
- 药剂师可以通过领导有针对性的绩效措施来推动组织的改进.
- 药房问责措施 (PAM) 工作组的目标是确定药房问责的关键领域.
研究的目的:
- 确定一套精心策划的绩效指标,药房部门可以对其承担责任.
- 为药房主导的质量改善举措建立一个框架.
主要方法:
- 对医疗保险和医疗补助服务中心 (CMS) 测量库存工具 (CMIT) 的系统查询.
- 最初对2,256项措施进行过,分为7个治疗类别,将列表缩小至627项.
- 主题专家小组 (SME) 进行分析和评分,随后由PAM工作组进行排名和最终评估.
主要成果:
- 31个高得分的绩效指标被最终确定为PAM列表.
- 这些措施涵盖了关键的治疗领域,包括抗菌药物管理,心血管疾病和药物治疗管理.
结论:
- 卫生系统药房领导者应该利用这些措施来优化患者护理,并展示药房服务的价值.
- 鉴定的措施支持正在进行的向基于价值的医疗保健转变.
- 药房部门有能力通过对这些选择措施的问责制来领导质量改善工作.
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