什么驱动对健康福利社会合作社的信任和满意度?
Hyeon Jo1, Enoch Kang2, Bum Suk Lee3
1Headquarters, HJ Institute of Technology and Management, 31 Gangnam-daero 92-gil, Gangnam-gu, Seoul 06134, Republic of Korea.
Healthcare (Basel, Switzerland)
|June 26, 2025
概括
通过高效的管理,礼貌和社区关系,患者对卫生合作社的信任和满意度得到了提升. 虽然行政程序建立信任,礼貌和社区参与直接提高信任和满意度.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 社会合作社 社会合作社
背景情况:
- 患者的信任和满意度对于有效的医疗保健至关重要.
- 医疗福利社会合作社为研究患者体验提供了独特的背景.
- 影响患者信任和满意度的关键因素需要深入调查.
研究的目的:
- 检查行政程序,礼貌,身体可访问性,协作管理和社区卫生关系对患者信任和满意度的影响.
- 评估这些因素与健康合作环境中的患者结果之间的直接和间接关系.
- 提供基于证据的建议,以提高患者对合作医疗模式的信任和满意度.
主要方法:
- 使用部分最小平方结构方程建模 (PLS-SEM) 进行数据分析.
- 收集了658名健康福利社会合作社成员的调查数据.
- 评估服务质量维度与患者信任/满意度之间的假设关系.
主要成果:
- 行政程序显著增加了患者的信任.
- 礼貌和社区卫生关系积极影响了患者的信任和满意度.
- 物理可访问性,协作管理和信任是患者满意度的重要预测因素.
结论:
- 患者的信任和满意度受到运营效率和以患者为中心的实践的结合的影响.
- 有效的医疗保健管理需要将行政卓越与尊重互动和社区参与相结合.
- 调查结果强调了在社会合作社中提供医疗保健的整体方法的重要性.
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