在特立尼达的一家大型艾滋病毒治疗中心的艾滋病毒感染者中进行了一项跨部门客户满意度研究
Jonathan Edwards1, Sharon Soyer1, Noreen Jack1
1Medical Research Foundation of Trinidad and Tobago, Port of Spain 150123, Trinidad and Tobago.
Healthcare (Basel, Switzerland)
|June 26, 2025
概括
客户对艾滋病毒服务的满意度很高,93.1%的艾滋病毒感染者 (PLHIV) 病毒被抑制. 然而,为了更好的患者体验,需要改善诊所设施,等待时间和药物服务.
科学领域:
- 公共卫生 公共卫生
- 临床医学 临床医学
- 医疗保健服务研究 医疗服务研究
背景情况:
- 客户满意度对于有效提供艾滋病毒服务和改善健康结果至关重要.
- 在护理和病毒抑制中的高保留率与积极的患者体验有关.
- 了解客户的观点可以确定HIV护理服务增强的关键领域.
研究的目的:
- 在特立尼达的一个主要的艾滋病毒诊所,评估艾滋病毒感染者 (PLHIV) 之间的客户满意度.
- 识别影响患者体验和病毒抑制的服务交付差距.
- 确定与客户满意度和HIV病毒抑制相关的因素.
主要方法:
- 一项涉及362名PLHIV的横截面研究,从2023年4月到2024年3月.
- 结构化问卷收集了有关人口统计,临床经验和病毒抑制的数据.
- 多变量后勤回归分析了影响客户满意度的因素.
主要成果:
- 总体满意度很高 (95.3%),特别是在关心,保密和员工互动方面.
- 对室外等候区 (46.1%),卫生间 (37.0%) 和诊所等待时间 (31.8%) 报告的显著不满.
- 较低的药物量满意度与未被抑制的病毒载量,年轻年龄和高等教育有关.
结论:
- 观察到高的病毒抑制率 (93.1%) 和对护理的普遍满意度.
- 建议优先考虑改善物理设施,等待时间和药物服务.
- 解决这些差距可以进一步提高艾滋病毒服务提供质量和患者的治疗结果.
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