使用戏剧学镜头探索认知问题老年人的视频会议
Ruipu Hu1, Ge Gao1, Amanda Lazar1
1College of Information Studies, University of Maryland, United States.
概括
视频会议对有认知问题的老年人来说带来了挑战. 分析"表演"",后台"和"前台"元素为可访问的人与计算机交互 (HCI) 设计提供了洞察力.
科学领域:
- 人与计算机的交互 (HCI)
- 老年学是一门学科.
- 社会学 社会学 社会学
背景情况:
- 视频会议是一个有价值的工具,但对老年人,特别是那些有认知问题的人来说,它带来了独特的挑战.
- 了解这些障碍对于改善这一群体的技术可访问性和可用性至关重要.
研究的目的:
- 在认知问题较大的老年人中解构视频会议技术的使用.
- 应用Erving Goffman的戏剧学框架来分析用户体验.
- 为了确定设计影响更容易获得的人与计算机交互 (HCI).
主要方法:
- 招募了17名具有不同认知问题的老年人.
- 雇佣技术讨论小组,采访和观察数据收集.
- 进行反射主题分析,探索用户体验.
主要成果:
- 确定了视频会议使用的三个关键领域:"表演和角色"",后台" (设置) 和"前台" (通信).
- 在这些不同阶段的互动中,老年人适应角色并管理印象.
- 物理和后勤设置 ("后台") 显著影响中介通信 ("前台").
结论:
- 将视频会议分解为戏剧元素,为理解用户挑战提供了一个新的镜头.
- 获得的见解可以为为老年人开发更具包容性和以用户为中心的HCI设计提供信息.
- 解决后台和前台元素是提高认知问题老年人视频会议可访问性的关键.
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