评估卢旺达初级医疗保健机构患者等待时间:一种混合方法研究
Immaculate Kyarisiima1, Manasse Nzayirambaho1, Aimable Nkurunziza2,3,4
1School of Public Health, College of Medicine and Health Sciences, University of Rwanda, Kigali, Rwanda.
Rwanda journal of medicine and health sciences
|June 26, 2025
概括
卢旺达初级医疗保健机构的患者等待时间平均为211分钟,长时间等待的原因是患者数量高和提供者短缺. 解决这些问题需要增加资源和人员,以提高客户满意度.
科学领域:
- 医疗保健管理的管理
- 公共卫生 公共卫生
- 医疗保健服务研究 医疗服务研究
背景情况:
- 患者等待时间是医疗保健服务质量的关键指标.
- 长时间的等待时间是全球医疗保健系统持续关注的问题.
- 了解患者流动对于改善医疗保健服务至关重要.
研究的目的:
- 评估卢旺达初级医疗保健机构的患者等待时间.
- 确定导致患者等待时间延长的因素.
- 收集对患者经验和等待感知的见解.
主要方法:
- 一种结合定量和定性数据收集的混合方法方法.
- 使用患者流动时间日志和结构化问卷收集的定量数据.
- 通过焦点小组讨论和半结构面试收集的定性数据.
主要成果:
- 总体而言,医疗中心的平均等待时间为211分钟 (3.5小时).
- 获得服务的平均等待时间为81.5分钟 (1.4小时).
- 确定的主要主题包括长时间等待的部分,延迟的原因以及等待期间的患者需求.
结论:
- 患者数量高,医疗保健提供者不足,设备不足导致长时间的等待时间.
- 增加资源和人员配置对于初级医疗保健至关重要.
- 解决等待时间问题可以提高客户满意度,提高医疗保健质量.
相关概念视频
Nursing Assessment
8.2K
The two sources for collecting information are primary and secondary. After gathering information, interpretation and validation help to complete the data. The purpose of assessment is to establish data with the initial information, to interpret data about the patient's perceived needs and health problems, and to respond to these problems identified.
The nurse collects all aspects of the patient's health in the initial assessment, establishing priorities for ongoing focused assessments...
The nurse collects all aspects of the patient's health in the initial assessment, establishing priorities for ongoing focused assessments...
8.2K
Primary Healthcare Services
1.5K
Primary care promotes wellness and prevents disease. This care includes health promotion, education, protection (such as immunizations), early disease screening, and environmental considerations. Settings providing this type of healthcare include physician offices, public health clinics, school nursing, and community health nursing.
In 1978, international leaders convened in Alma-Ata, Kazakhstan, for what would be a pivotal event in global health. The Alma-Ata Declaration was the first to call...
In 1978, international leaders convened in Alma-Ata, Kazakhstan, for what would be a pivotal event in global health. The Alma-Ata Declaration was the first to call...
1.5K
Methods Of Healthcare Delivery System
3.5K
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is...
3.5K
Assessment of apical radial pulse
881
Apical-Radial (A-R) Pulse Assessment
The A-R pulse assessment involves simultaneous evaluation of the apical and radial pulses. When the apical and radial pulse rates vary, this assessment helps identify a pulse deficit.
Pre-Procedural Preparation
The A-R pulse assessment involves simultaneous evaluation of the apical and radial pulses. When the apical and radial pulse rates vary, this assessment helps identify a pulse deficit.
Pre-Procedural Preparation
881
Principles of Disease Surveillance
189
Disease surveillance is the systematic collection, analysis, and interpretation of health data essential to the planning, implementation, and evaluation of public health practice. This process integrates data dissemination to entities responsible for preventing and controlling disease, injury, and disability. Surveillance systems provide crucial information for action, helping public health authorities make informed decisions to manage and prevent outbreaks, ensure public safety, optimize...
189
Methods of Documentation II: POMR
1.1K
The Problem-Oriented Medical Record (POMR) revolutionized medical record-keeping by introducing a systematic approach focusing on the patient's problems rather than merely listing symptoms. Dr. Lawrence Weed's introduction of this method in the 1960s marked a significant advancement in medical documentation. The POMR framework consists of four key components: the database, problem list, plan of care, and progress notes.
1.1K


