放射学反:改善用户体验和提供以价值为基础的护理的重要工具
Andrea Rockall1,2, Jacob J Visser3, Cristina Garcia-Villar4
1Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, London, UK.
Insights into imaging
|June 26, 2025
概括
收集患者和医疗保健专业人员的反对于改善放射学服务至关重要. 实施多种反方法可以提高患者的安全性,临床有效性和整体基于价值的护理.
科学领域:
- 放射学和医学成像学 医学成像学
- 改善医疗保健质量 改善医疗保健质量
- 患者体验测量 患者体验测量
背景情况:
- 在患者护理中衡量放射学服务的价值是复杂的.
- 患者体验是患者安全,临床有效性和基于价值的护理的关键指标.
- 监测用户体验对于放射科部门的质量改善至关重要.
研究的目的:
- 探索收集放射学用户和利益相关方反的方法.
- 突出整合全面反机制的好处.
- 强调反在提高患者护理和服务质量的作用.
主要方法:
- 采用360度的方法来收集来自不同利益相关者的反.
- 将结构化方法 (例如调查) 与非结构化方法 (例如非正式讨论) 结合起来.
- 确保反频繁多样化,以捕捉所有观点.
主要成果:
- 反可以识别部门的优缺点,为日常实践提供信息.
- 根据反采取行动可以提高患者的安全性和患者体验等级.
- 反的文化促进了基于价值的护理的持续改进.
结论:
- 来自所有用户的定期反对于提高放射学质量,患者安全和基于价值的护理至关重要.
- 建议优先实施各种反收集方法.
- 对反的评价和采取行动会导致患者护理和服务质量的重大进步.
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