强化远程登机,改善疫情期间安全网患者的数字健康接入:一项实施研究
Asha S Choudhury1, Anupama G Cemballi2,3, Delphine S Tuot2,4
1Division of General Internal Medicine, University of California San Francisco, San Francisco, California, USA.
概括
安全网患者对数字健康门户网站表现出兴趣,但招生面临诸如设备和互联网接入等障碍. 卫生系统需要更好的远程接入,以确保公平的数字健康包容.
科学领域:
- 数字健康数字健康
- 健康 公平 卫生 公平
- 患者参与 患者参与
背景情况:
- 随着COVID-19的爆发,数字化医疗服务的差异越来越明显,而且越来越严重.
- 患者门户对现代医疗保健服务至关重要.
- 安全网患者在访问数字健康工具时经常面临独特的挑战.
研究的目的:
- 评估远程登陆工作流程的可行性,以便在患者门户网站上注册安全网患者.
- 在这一群体中确定患者门户注册的障碍和促进者.
主要方法:
- 开发了一个标准化的远程工作流程,以评估患者的兴趣,并为门户注册提供技术支持.
- 最初的外展目标是英语成年人,他们有注册代码.
- 扩大了外展范围,包括西班牙语说者和没有代码的患者,利用视频身份验证.
主要成果:
- 达到了49%的接触到的合格患者.
- 62%的患者表示有兴趣参加.
- 只有20%的感兴趣患者最终被录取.
- 关键障碍包括缺乏智能设备,互联网接入和视频会议熟悉度.
结论:
- 安全网患者对患者门户网站表现出很大的兴趣.
- 目前的远程登陆工作流程面临着对这一群体的重大障碍.
- 卫生系统需要增强,包容性战略和资源,以实现公平的数字健康登陆.
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