用电子修改的Delphi方法开发埃及远程医疗环境的关键绩效指标
Sara Ebraheem1, Ayat Farouk Manzour2, Ahmed Elbokl3,4
1Department of Healthcare Quality, Faculty of Medicine, Ain Shams University, Cairo, Egypt. saraebraheem@med.asu.edu.eg.
BMC health services research
|July 2, 2025
概括
这项研究开发了31个远程医疗质量关键绩效指标 (KPI),重点关注运营,临床服务和客户满意度. 这些指标为提高远程医疗绩效测量和护理质量提供了有价值的工具.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 医疗信息学 医疗信息学
- 提高质量 提高质量
背景情况:
- 绩效测量对于医疗保健质量至关重要.
- 远程医疗质量研究众多,但具体的指标研究有限.
- 开发关键绩效指标 (KPIs) 对于评估远程医疗至关重要.
研究的目的:
- 开发和建立一套全面的KPI来评估远程医疗的性能.
- 在远程医疗服务的关键领域确定可测量的指标.
主要方法:
- 在Ain Shams虚拟医院 (AVH) 使用基于共识的Delphi方法.
- 对科学来源的审查确定了最初的指标,随后进行了专家评级和共识建设.
- 使用了三轮电子修改的Delphi技术,协议定义为70%.
主要成果:
- 确定了三个指标选择标准:清晰度,可行性和重要性.
- 最初的52个指标清单在两个Delphi轮之后被改进为31个验证的KPI.
- 选择的关键关键指标涵盖运营,临床服务和客户满意度,与实质性的互评级协议 (科恩斯·卡帕~85%).
结论:
- 为远程医疗绩效评估确定了一套强大的31个关键关键指标.
- 这些指标涉及关键领域,包括访问,利用,系统效率和客户满意度.
- 未来的研究应该专注于在现实世界远程医疗系统中试点这些关键关键指标.
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