探索专业人员在荷兰门诊安全消息传递的经验:医疗专业之间使用频率和类型的新兴差异
Marjolein A G van Offenbeek1, Oskar P Roemeling2, Anne Burggraaf3
1University of Groningen, Groningen, Netherlands. m.a.g.van.offenbeek@rug.nl.
BMC medical informatics and decision making
|July 3, 2025
概括
医疗保健中的数字消息赋予患者权力,但也可能增加提供者的工作负担. 它的效率因医疗专业而异,尽管工作量担忧,但慢性护理更重视它.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 数字健康技术数字健康技术
- 患者与医疗服务提供者之间的互动.
背景情况:
- 在过去的十年里,安全的数字消息在医疗保健中变得越来越普遍.
- 虽然对患者支持有好处,但由于医疗保健专业人员的工作量,有效的沟通至关重要.
- 目前对跨专业的数字消息使用及其对工作量和患者赋权的影响的理解有限.
研究的目的:
- 调查不同医疗专业的门诊患者和专业人员之间数字消息使用的差异.
- 了解医疗保健专业人员与数字消息的经验,关于他们的工作量和患者赋权.
主要方法:
- 在荷兰一家医院进行了一项两阶段的跨专业研究.
- 第一阶段分析了25个门诊诊所的信息频率,持续了16个月.
- 第二阶段涉及采访来自七个不同门诊的15名专业人员,随后是重点小组.
主要成果:
- 信息频率在各个专业之间有很大的差异 (16个月的信息频率为228到31319条).
- 八种类型的患者-提供者通信出现了,大多数消息取代了电话或电子邮件.
- 专业人士发现,消息传递对于紧急事务是低效的,但对患者来说是赋权的,尽管它增加了工作量,特别是在慢性护理环境中.
结论:
- 医疗保健专业人员可能会为患者赋权而重视数字消息,但对通过替代获得效率的收益却不那么重视.
- 在慢性护理中,尽管潜在的工作量增加,但消息传递可能会因为其在护理交付中的重要作用而被接受.
- 在手术环境中,数字消息可能被视为一种额外的,不可退还的服务,而不是护理的核心组成部分.
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