使用ISM和模糊的DEMATEL的映射服务功能.
Tingting Li1, Dan Lv2, Davod Khosroanjom3
1School of Management, Guangdong University Of Science & Technology, Dongguan, 523073, Guangdong, China.
Scientific reports
|July 6, 2025
概括
小企业 (SEs) 需要强大的服务能力来获得竞争优势. 本研究确定了关键标准及其关系,强调了战略制定是SE成功的最关键因素.
科学领域:
- 工商管理 工商管理
- 管理科学 管理科学
- 小企业管理管理小企业管理
背景情况:
- 小企业 (SEs) 面临着激烈的竞争,需要不断增强能力以维持市场地位.
- 在SE方面的进步往往与服务能力和资源有关,但单独评估这些方面的研究是有限的.
- 在了解小型企业内服务能力的具体标准方面存在差距,特别是使用混合方法.
研究的目的:
- 检查小型企业服务能力标准之间的联系.
- 通过混合方法分析这些标准的相互依赖性和优势.
- 确定最重要的标准,以提高SE的服务能力.
主要方法:
- 该研究采用了基于资源的视图 (RBV) 框架.
- 使用解释性结构建模 (ISM) 来绘制标准之间的关系.
- 模糊的决策试验和评估实验室 (模糊的DEMATEL) 用于分析相互依赖和影响.
主要成果:
- 该研究确定了与小企业服务能力相关的关键标准.
- 分析显示,这些标准之间存在显著的相互依赖性和不同强度.
- 标准分析和策略制定成为影响服务能力的最关键因素.
结论:
- 服务能力对于小企业的竞争地位至关重要.
- 为了开发有效的服务能力,需要考虑相互依赖的结构化方法.
- 战略制定对于利用SEs的服务能力至关重要.
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