数字化转型与临床警报和个性化护理系统在一个基于价值的综合模型中
Dinh Nguyen1, Sinjin Lee2, Ronil Synghal2
1Southern California Permanente Medical Group (SCPMG), Pasadena, CA, USA. dinh.l.nguyen@kp.org.
NPJ digital medicine
|July 8, 2025
概括
凯泽永久智能导航器 (KPIN) 使用人工智能增强了患者门户,以改善护理导航和用户体验. 该系统改善了临床警报和患者预订成功率,提高了对价值观护理的满意度.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 患者参与技术的技术
背景情况:
- 患者门户提供自助服务的便利性,但在复杂的护理途径导航和直观的用户体验方面遇到了困难.
- 整合先进技术对于优化医疗保健系统内的患者互动至关重要.
研究的目的:
- 评估凯撒永久智能导航器 (KPIN) 系统在增强患者门户功能方面的有效性.
- 评估KPIN对临床警报生成,护理建议和患者预订成功率的影响.
主要方法:
- 在南加州永久医疗集团的患者门户中部署凯泽永久智能导航器 (KPIN),这是一个基于自然语言处理的系统.
- 利用KPIN生成高急性病例的警报,并推适当的护理服务.
- 使用曲线下面面积 (AUC) 度量测量临床警报和导航性能.
主要成果:
- 在临床预警 (0.977) 和临床导航 (0.889) 中获得高AUC分数.
- 报告了53.68%的经过调整的成功预订率,其低放弃率为2.94%.
- 观察到积极的患者情绪增加了8.63个百分点,调查结果证实了这一点.
结论:
- 凯撒永久智能导航器 (KPIN) 系统成功地扩展了患者门户,以改善护理导航和患者体验.
- KPIN在综合,基于价值的护理交付模式中显示出显著的潜力.
- 人工智能驱动的患者门户的改进可以带来更好的临床结果和更高的患者满意度.
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