成人保护服务中的数据驱动决策:从识别,服务和结果 (ISO) 矩阵实施的见解
Jarmin Yeh1, Rebecca Parks2, Pi-Ju Liu2
1Institute for Health & Aging, Department of Social and Behavioral Sciences, University of California, San Francisco, USA.
前线成人保护服务 (APS) 专业人员在实施识别,服务和结果 (ISO) 矩阵时遇到了挑战. 研究结果表明,平衡标准化工具与复杂案例以及人性化的技术对于预防虐待老年人至关重要.
科学领域:
- 老年学是一门学科.
- 社会工作 社会工作 社会工作
- 公共卫生政策 公共卫生政策
背景情况:
- 老年人虐待和忽视影响超过10%的60岁以上的美国人,发生率不断上升.
- 成人保护服务 (APS) 的结果受到前线专业人员的政策解释和主观判断的影响.
- 美国司法服务局面临着越来越多的案件数量,资金短缺和实践不一致.
研究的目的:
- 检查APS计划中识别,服务和结果 (ISO) 矩阵的实施情况.
- 分析前线APS专业人员使用标准化,数据驱动的决策工具的经验.
- 确定将经验数据整合到虐待老年人案件管理中的挑战和机会.
主要方法:
- 在两个西海岸州计划中,利用焦点小组与APS专业人员进行定性研究.
- 分析专业人士在过渡到ISO矩阵期间的经验.
- 探讨标准化实践与复杂案例现实之间的紧张关系.
主要成果:
- 专业人士对使用数据来获得资金表示乐观.
- 在平衡标准化协议与细微的案例复杂性方面出现了挑战.
- 工作人员制定了解决方案,在实施过程中遇到了技术问题.
- 在转向数据驱动决策的过程中,出现了紧张局势.
结论:
- 标准化工具需要灵活性,以适应复杂的老年虐待案件.
- 人性化技术创新对于有效实施至关重要.
- 将前线见解集成到信息系统中可以平衡行政需求与客户关怀和专业自由裁量权.
- 通过改进的信息系统,可以实现在保护弱势老年人方面提高问责制.
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