视觉形式的感知eWOM如何影响社交媒体上的在线购买意图:基于SOR理论的研究
Chi Thanh Bui1, Thi Thuy An Ngo2, Huynh Khanh Long Chau1
1Department of Business, FPT University, Can Tho, Vietnam.
PloS one
|July 10, 2025
概括
高质量,可信的视觉电子口碑 (eWOM) 推动了消费者的采用和购买意图. 消费者必须积极参与内容,以便它影响购买行为,而不仅仅是发现它有用.
科学领域:
- 消费者行为 消费者行为
- 数字营销 数字营销 数字营销
- 信息系统信息系统信息系统
背景情况:
- 视觉内容在数字时代至关重要,显著影响消费者行为.
- 社交媒体上的电子口碑 (eWOM) 是在线购买决策的关键驱动力.
研究的目的:
- 调查视觉eWOM特征 (质量,数量,可信度) 对在线购买意向的影响.
- 应用刺激-有机体-反应 (SOR) 框架来理解消费者对视觉eWOM的处理.
- 确定信息采用在视觉eWOM和购买意图之间的关系中的调解作用.
主要方法:
- 使用的部分最小平方结构方程建模 (PLS-SEM).
- 分析了从335名社交媒体用户收集的数据.
- 研究了视觉eWOM质量,数量和可信度对消费者感知,态度和购买意图的影响.
主要成果:
- 视觉eWOM的质量和可信度对信息的感知有用性和采用有积极的影响.
- 信息量主要影响态度,而不是直接采用.
- 信息的有用性本身并不能预测购买意图;信息采用是关键的调解者.
结论:
- 消费者参与和积极处理对于视觉eWOM的有效性至关重要.
- 营销人员应该专注于创建可信,引人入胜的视觉内容,以促进信息采用.
- 了解信息采用的调解作用是优化在线购买数字营销策略的关键.
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