在医疗保健中改善团队合作的新方法
Christopher A Collura1, Jane E Brumbaugh1, Megan M Misgen1
1Department of Pediatrics, Mayo Clinic, Rochester, Minnesota, USA.
BMJ leader
|July 10, 2025
概括
人力资源 (HR) 促进了团队合作讨论,识别障碍和实施行动计划. 这一举措显著改善了医疗机构患者报告的团队合作.
科学领域:
- 医疗保健管理的管理
- 团队合作 动态 团队工作
- 组织心理学 组织心理学
背景情况:
- 有效的医疗保健提供依赖于强大的专业间合作.
- 团队合作是优质患者护理的关键组成部分.
- 识别和解决团队协作障碍对于医疗保健卓越至关重要.
研究的目的:
- 通过利用人力资源 (HR) 专业知识来提高医疗保健团队的绩效.
- 发现和解决单位领导忽视的团队合作机会.
- 为了增强患者对工作人员合作的看法.
主要方法:
- 在人力资源代表的协助下,对100名多学科医疗保健团队成员进行了采访.
- 根据采访结果制定和实施有针对性的行动计划.
- 使用Press Ganey调查数据监测患者报告的团队合作成绩.
主要成果:
- 观察到2022年至2024年间,患者对团队合作的评价有着持续的改善.
- 在最后一个季度实现了100%的患者报告了团队合作的最高分数.
- 在人力资源促进干预和患者对团队合作的看法之间显示出积极的相关性.
结论:
- 人力资源促进的讨论有效地识别和解决了团队协作障碍.
- 实施的行动计划导致了患者评估团队合作的可衡量的改善.
- 该模型提供了一种可扩展的方法,以提高医疗机构的协作和护理质量.
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