关于人工智能对人际交往技能的评估在人员选择中的俗信仰
Ilyung Cheong1,2, Young Eun Huh3, Stefano Puntoni4
1School of Business and Technology Management, Korea Advanced Institute of Science and Technology, 291 Daehak-ro Yuseong-gu, Daejeon, South Korea.
Scientific reports
|July 13, 2025
概括
人工智能 (AI) 在人才获取方面表现有前途,但人们错误地认为AI在评估人际交往技巧方面表现不佳. 教育用户关于人工智能选择工具可以减少这些负面看法.
科学领域:
- 人与计算机的交互
- 组织心理学 组织心理学
- 人工智能伦理学 人工智能伦理学
背景情况:
- 组织越来越多地采用人工智能 (AI) 来获取人才和人员选择.
- 初步证据表明,人工智能可以在预测人际交往技巧方面超过人类,特别是在护理等领域.
- 然而,广泛的公众认知表明,人们认为人工智能在评估人际交往技能的能力要低于人类.
研究的目的:
- 调查关于人工智能 (AI) 评估人际关系与分析技能的能力的俗气信仰.
- 检查这些信念如何影响管理决策和选拔过程中的申请人行为.
- 评估告知个人有关先进的人工智能选择技术对他们的感知的影响.
主要方法:
- 进行了一系列调查和实验,以衡量公众对AI评估人际关系和分析技能的能力的看法.
- 检查了管理者的感知和任务分配是如何受雇员是否被人工智能或人类选择的影响.
- 分析了申请人如何在人工智能和人类领导的选择过程中调整他们的自我介绍策略.
主要成果:
- 个人普遍认为,人工智能在评估人际交往技能方面能力低于人类,但不是分析技能.
- 这种感知偏见导致管理人员将更少的人际交往任务分配给AI选择的员工.
- 与人类选择相比,申请人在面对人工智能选择时不再强调人际交往技巧.
- 提供有关先进人工智能选择技术的信息,缓解了人们对人工智能人际评估能力的负面信念.
结论:
- 关于人工智能适用于人际关系环境的世俗信仰,而不是对算法的普遍厌恶,推动了消极的看法.
- 这些信念对招聘决策和申请人策略有着切实的影响.
- 旨在教育公众的人工智能能力的干预措施可以有效地减少在人才获取方面的毫无根据的偏见.
相关概念视频
01:27Intelligence
8.0K
The term "intelligence" is complex because it refers to both behavior and individuals, and its interpretation varies across cultures. European Americans tend to link intelligence with reasoning and cognitive skills, while in Kenya, it is tied to responsible participation in family and social life. In Uganda, intelligence is seen as the ability to know the right actions and carry them out effectively, while the Iatmul people of Papua New Guinea associate it with the capacity to remember...
8.0K
02:16Stereotype Content Model
14.9K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.9K
02:55Stereotypes, Prejudice, and Discrimination
91.6K
Humans are very diverse and although we share many similarities, we also have many differences. The social groups we belong to help form our identities (Tajfel, 1974). These differences may be difficult for some people to reconcile, which may lead to prejudice toward people who are different. Prejudice is a negative attitude and feeling toward an individual based solely on one’s membership in a particular social group (Allport, 1954; Brown, 2010). Prejudice is common against people who...
91.6K
02:09Stereotype Threat and Self-fulfilling Prophecies
38.9K
When we hold a stereotype about a person, we have expectations that he or she will fulfill that stereotype. A self-fulfilling prophecy is an expectation held by a person that alters his or her behavior in a way that tends to make it true. When we hold stereotypes about a person, we tend to treat the person according to our expectations. This treatment can influence the person to act according to our stereotypic expectations, thus confirming our stereotypic beliefs. Research by Rosenthal and...
38.9K
01:31Confirmation Biases
7.2K
The confirmation bias is the tendency to focus on information that confirms our existing beliefs and ignore information that is inconsistent with our expectations. For example, if you think that your professor is not very nice, you notice all of the instances of rude behavior exhibited by the professor while ignoring the countless pleasant interactions he is involved in on a daily basis. Have you ever fallen prey to the confirmation bias, either as the source or target of such bias?
7.2K
01:20Multiple Intelligences Theory
8.3K
Howard Gardner's theory of Multiple Intelligence proposes that there are nine distinct types of intelligence, each reflecting different ways of interacting with the world. Introduced in 1983 and expanded in subsequent years, Gardner's framework challenges the traditional notion of a single, generalized intelligence.
8.3K