通过违规行为调查多维组织信任
Sarah Fischer1, Julian Clarke1, Arlene Walker1
1School of Psychology, Deakin University, Geelong, Victoria, Australia.
Australian journal of psychology
|July 16, 2025
概括
建立的关系对于员工对领导人的信任至关重要,因为违规行为会对未来的信任产生重大影响. 领导者必须了解关系类型和特定行为如何影响信任,以培养更具弹性的工作环境.
科学领域:
- 组织心理学 组织心理学
- 管理学研究 管理学研究
背景情况:
- 员工对领导人的信任对于组织绩效至关重要.
- 员工-领导信任关系的多维性质需要进一步探索,特别是关于信任侵犯的情况.
研究的目的:
- 通过检查各种违反信任行为的影响来调查员工对领导人的信任.
- 扩大对组织环境中多维信任结构的理解.
- 为组织提供可操作的见解,以提高员工信任.
主要方法:
- 假设的短片被用来探索信任侵犯.
- 参与者经历了结合关系状态 (没有,新,已建立) 和行为违规类型的场景.
- 用差异分析 (ANOVA) 来分析数据.
主要成果:
- 建立的领导者与员工关系显示出对信任侵犯的更强的抵御力.
- 所有的行为违规行为都对未来的信任感知产生了负面影响.
- 诸如说谎,背叛保密和公开低等特定行为显著侵蚀了未来员工的信任.
结论:
- 违反信任行为会对未来员工的信任产生负面影响,严重程度取决于行为和关系背景.
- 与新的或不存在的关系相比,已建立的关系对违反信任的行为更具稳定性.
- 了解关系动态和特定违规行为之间的相互作用是培养对领导力的信任的关键.
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