新加坡幼儿干预服务面临的挑战和机遇:解决用户满意度问题
Soojin Kim1, Xinwei Zhang1, Sachi Sawant2
1Public Policy and Global Affairs Programme, School of Social Sciences, Nanyang Technological University (NTU), Singapore, Singapore.
Frontiers in public health
|July 16, 2025
概括
早期儿童干预 (ECI) 服务面临的挑战是适应COVID-19后的新交付方式. 家长和临床医生报告了期望和实际经验之间的差距,突出了适应性ECI需要改进的领域.
科学领域:
- 儿科 儿科 儿科
- 公共卫生 公共卫生
- 发展心理学 发展心理学
背景情况:
- 由于COVID-19大流行,儿童早期干预 (ECI) 服务提供需要快速转变.
- 服务从现场转向家庭,虚拟和混合模式.
- 与私人提供者和学前教育机构建立了跨部门的合作关系.
研究的目的:
- 调查利益相关者的期望和经验与适应性ECI服务的流行后的差距.
- 识别在提供 ECI 服务时所遇到的挑战.
- 在新加坡环境中探索令人满意的ECI服务的驱动因素.
主要方法:
- 通过深入采访收集的初步证据.
- 与参与ECI的家长和临床医生进行的采访.
- 定性数据分析以确定关键主题和挑战.
主要成果:
- 在最初的预期和 ECI 服务的实际经验之间存在很大的差距.
- 家长和临床医生报告了与适应的服务交付模式相关的各种挑战.
- 疫情促使人们重新评估ECI服务提供.
结论:
- 疫情引发了ECI服务交付的范式转变.
- 了解利益相关者的经验对于改善适应性ECI至关重要.
- 确定关键的满意度驱动因素对于新加坡未来的ECI服务模式至关重要.
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