发展教育,以应对在长期护理中佩戴面罩的双层沟通的挑战
Clarissa A Shaw1, Lynn Nakad1, Melissa Richlen2
1University of Iowa College of Nursing, 50 Newton Rd., Iowa City, IA, 52242 USA.
概括
在戴口罩时,CHATO-PPE模块改善了养老院工作人员与住户的沟通. 员工报告使用这些以人为中心的沟通策略增加了信心和满意度.
科学领域:
- 老年学是指老年学的学科.
- 卫生传播健康传播
- 护理教育 护理教育
背景情况:
- 有效的沟通对于长期环境中的优质护理至关重要.
- 在COVID-19大流行期间,面罩的使用给居民和工作人员造成了重大沟通障碍.
- 现有的沟通策略往往无法应对长期护理中面罩使用的独特挑战.
研究的目的:
- 开发和试点测试CHATO-PPE,一个基于Web的教育模块.
- 提高长期护理人员在戴面具时的沟通技巧.
- 促进长期护理机构以人为中心的沟通实践.
主要方法:
- 一种混合方法的方法跨越三个阶段:需求评估,模块开发和试点测试.
- 通过采访和聚焦小组与居民,工作人员和家庭成员进行定性数据收集.
- 量化评估使用一组,前后设计与32个养老院工作人员的参与者.
主要成果:
- 确定了关键主题,并将其整合到面罩沟通的最佳实践中.
- 参与者表现出信心和识别有效口头沟通策略的能力显著增加.
- 参与者对CHATO-PPE模块的满意度很高.
结论:
- CHATO-PPE是一个有效的工具,可以为养老院工作人员提供在戴面具时成功沟通的策略.
- 该模块支持维护以人为中心的沟通,增强居民的福祉.
- 基于Web的教育模块可以成功地解决医疗保健环境中的沟通挑战.
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