呼叫之外:在卫生系统专业药房中实施患者首要的数字补充解决方案
Jordan R Dale1, R Logan Murray1, Craig M Levet2
1Ochsner Specialty Pharmacy, Ochsner Health, New Orleans, LA, USA.
概括
专业药房评估补充问卷 (SPAR-Q) 数字工具简化了患者的药物补充,提高了效率和患者体验. 这种数字化方法减少了行政工作量,同时保持了卫生系统专业药房的临床监督.
科学领域:
- 药房实践 在药房实践中
- 医疗信息学 医疗信息学
- 患者参与 患者参与
背景情况:
- 卫生系统专业药房 (HSSPs) 为患有慢性疾病的患者管理复杂药物.
- 有效的药物补充流程对于患者的坚持和结果至关重要.
- 传统的基于电话的补充评估可能是资源密集的.
研究的目的:
- 实施和评估专业药房评估补充问卷 (SPAR-Q) 作为电话补充评估的数字替代方案.
- 为了提高补充工作流程的效率,提高患者的自我管理,并减少HSSP的行政负担.
- 评估数字化第一补充管理解决方案对运营效率和患者报告的影响.
主要方法:
- SPAR-Q被整合到符合条件的患者的电子病历 (EMR) 患者门户.
- 调查问卷收集了关于药物坚持,有效性和障碍的数据.
- 针对患者报告的问题,建立了自动化药剂师升级路径.
主要成果:
- 在SPAR-Q的第一年运行期间,它实现了38.32%的响应率 (14,325个响应).
- 实施导致估计每年减少2,185个技术人员小时.
- 药剂师升级触发了31.9%的响应,主要是针对新药或疾病.
结论:
- SPAR-Q有效地简化了补充管理,提高了患者的便利性和减少了行政任务.
- 数字第一补充解决方案可以优化HSSP操作,同时确保临床监督.
- 进一步的研究应侧重于自动化改进和评估患者满意度和临床结果.
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