使用数字主题建模方法探索患者体验的决定因素
Xiaofan Yu1,2, Huanhuan Huang3,4, Kexin Lin5
1Department of Medical Affairs Administration, The Southwest Hospital of Army Medical University, Chongqing 400038, China.
Journal of nursing management
|July 21, 2025
概括
了解患者体验是医疗保健的关键. 这项研究确定了五个关键决定因素:治疗,服务,环境,经济和流程,以提高患者满意度和指导医疗保健提供者.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 医疗信息学 医疗信息学
背景情况:
- 转向以患者为中心的护理需要改善患者体验.
- 目前的努力显示,由于缺乏对患者期望的理解,结果不佳.
- 确定影响患者期望的关键因素对于改善医疗保健至关重要.
研究的目的:
- 通过分析患者反来探索患者体验的决定因素.
- 帮助医疗机构优先考虑服务改进.
- 识别可操作的见解,以提高患者的满意度.
主要方法:
- 数字主题建模基于国家患者体验库的患者反.
- 使用SnowNLP和XGBoost分类器进行情绪分析.
- 用BERT和X-means进行主题聚类,然后进行TextRank关键字提取.
主要成果:
- 分析了来自226家医院的4689名患者的反.
- 确定了10个集群,其中2个是积极的,8个是负面的情绪集群.
- 将患者的体验提炼成五个关键决定因素:治疗,服务,环境,经济和过程.
结论:
- 整体方法对于提高患者体验至关重要.
- 医疗保健提供者必须解决临床,服务,环境,经济和过程因素.
- 优先考虑这些决定因素有助于量身定制服务,以满足患者的期望和提高满意度.
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