在10家医院的企业中实施一个分散的药房模型
Krysta Shannon1, Grace Shyh1, Cindy Ippoliti1
1NewYork-Presbyterian Hospital, New York, NY, USA.
概括
实施去中心化药房模式提高了临床覆盖率和患者满意度. 这一战略转变改善了医院对医疗保健提供者和系统的消费者评估得分,证明了综合制药护理的价值.
科学领域:
- 药房实践 在药房实践.
- 医疗保健服务研究 医疗服务研究
- 医院管理局 医院管理局
背景情况:
- 越来越多地采用分散的药房模型来增强临床服务.
- 将药剂师整合到患者护理团队中可以改善结果.
- 卫生系统寻求创新的策略来提高患者满意度和护理质量.
研究的目的:
- 描述在10家医院系统中实施一个分散的药房实践模型.
- 扩大临床药房覆盖范围,提升员工药剂师的作用.
- 通过加强教育和药剂师融合,提高患者满意度.
主要方法:
- 在具有低最佳HCAHPS分数的高影响力单位逐步推出去中心化药剂师.
- 标准化培训计划和开发患者参与工具.
- 引入远程药房服务以支持分散的实践.
主要成果:
- 在实施后观察到医院消费者对医疗保健提供者和系统 (HCAHPS) 调查得分的改善.
- 成功扩展临床服务和药剂师整合.
- 解决了实践模式转变,跨学科参与和物流方面的挑战.
结论:
- 分散的药房实践是卫生系统的有效策略.
- 这种模式优化了药剂师的整合,提高了患者的满意度,并推进了跨学科的护理.
- 该方法为医疗保健组织提供了有价值的见解,旨在改善患者的治疗结果和运营效率.
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