了解医疗保健建筑环境中价值创造的方法,基于媒介-终端链方法
Giulie Anna Baldissera Leitte-Teixeira1, Carlos Torres Formoso1, Patricia Tzortzopoulos2
1Post-Graduate Program in Construction and Infrastructure, Universidade Federal do Rio Grande do Sul (UFRGS), Porto Alegre, Brazil.
HERD
|July 22, 2025
概括
本研究介绍了i3方法,以了解医疗保健建筑环境 (HBEs) 如何通过将物理属性与服务需求联系起来来创造价值. 它揭示了通过更好的设计和适应性来提高价值的机会.
科学领域:
- 医疗保健管理的管理
- 建筑与设计 建筑与设计
- 医疗保健服务研究 医疗服务研究
背景情况:
- 医疗保健建筑环境 (HBEs) 对于价值创造和服务体验至关重要.
- 有效的HBE必须与运营需求和用户要求保持一致.
- 在HBE中,物理空间和服务提供之间的相互依赖性需要进行更深入的研究.
研究的目的:
- 提出一种新的方法来理解HBEs的价值创造.
- 检查建筑环境属性与医疗保健服务提供之间的关系.
- 在价值评估中纳入多个用户群的观点.
主要方法:
- 雇佣的设计科学研究方法.
- 在不同的医院环境中进行了两项实证研究.
- 综合梯级技术 (中端链模型) 与设计文件,利益相关者采访和观察.
主要成果:
- 开发了i3方法,这是分析HBE价值创造的新方法.
- 生成了层次价值图,说明了HBE属性和服务之间的联系.
- 确定了关键关系,包括HBE适应不断变化的服务需求的必要性.
结论:
- 分析HBE-服务交互对于增值至关重要.
- i3 方法为设计决策提供了一个结构化的框架.
- 调查结果强调了可适应的HBE对于持续的价值和服务响应的重要性.
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